Privacy policy

epicsoft LLC
Saburtalo District, A. Kazbegi Avenue N 14, Flat N7
0162 Tbilisi, Georgia
Identification number 405574640

Email: support@esn.ge
WhatsApp / Telegram: +995 596 42 42 42

We have not appointed a personal data protection officer.

We process personal data in accordance with the Law of Georgia on Personal Data Protection (hereinafter “the Law”). Article references in this privacy policy refer to this Law.

This website is aimed at clients outside the European Union and the European Economic Area. If we prepare or perform a contract with a client in the EU or the EEA, we inform the persons concerned separately about the processing in that context.

When you open a page, your browser automatically transmits the data that are technically necessary to deliver it: IP address, date and time of the request, the page or file requested, the referring page, browser and operating system (user agent), the amount of data transferred and the status of the request.

Purpose and legal basis: delivery of the website, defence against attacks and misuse, and stable operation. The legal basis is our important legitimate interest in a secure and functioning website (Article 5(1)(i)). Providing these data is technically required – without them, the website cannot be displayed.

Processor: this website runs on our own server at Hetzner Online GmbH, Industriestr. 25, 91710 Gunzenhausen, Germany, in a data centre in Helsinki, Finland. We have concluded a written data processing agreement with Hetzner (Article 36). Germany and Finland are among the states in which adequate safeguards for data protection are ensured (Article 37(1)).

Storage period: our web server does not keep an access log. Only if a request causes an error – for example because it is blocked – does the error log record the time, the request and the IP address; these entries are deleted automatically after 30 days.

We do not use cookies, analytics or tracking tools, and we do not embed content from third parties – the website loads files only from our own domains (the page itself from esn.ge, the spam check of the contact form from altcha.epicsoft.one) and uses the fonts installed on your device.

If you contact us by email, WhatsApp or Telegram, we process the data you provide – usually your name, your contact details, the content of your message and the time it was sent.

Purpose and legal basis: we process these data to answer your enquiry and, where you so wish, to prepare or perform a contract (Article 5(1)(b) and (j)). For other enquiries, the legal basis is our legitimate interest in answering messages addressed to us (Article 5(1)(i)). Providing the data is voluntary; without contact details, however, we cannot reply.

Email: emails to support@esn.ge are processed by our own mail server. It runs on servers at Hetzner Online GmbH in Finland and at netcup GmbH, Emmy-Noether-Str. 10, 76131 Karlsruhe, in Germany; we have concluded written data processing agreements with both (Article 36). Finland and Germany are among the states in which adequate safeguards for data protection are ensured (Article 37(1)).

WhatsApp and Telegram: if you write to us via a messenger, its provider processes your data under its own responsibility and in accordance with its own privacy policy. For confidential content, we recommend email.

Storage period: we delete enquiries as soon as they have been dealt with and no further communication is to be expected – as a rule no later than twelve months after the last contact. If an enquiry leads to a contract, we keep the related correspondence for as long as statutory retention obligations, in particular under Georgian tax law, require.

If you use the contact form, we process what you enter – name, email address, optionally company and phone number, and your message – together with the language of the page and the time of sending.

Purpose and legal basis: we process these data to answer your enquiry and, where you so wish, to prepare or perform a contract (Article 5(1)(b) and (j)); for other enquiries, the legal basis is our legitimate interest in answering messages addressed to us (Article 5(1)(i)). Name, email address and message are needed to reply; company and phone number are voluntary.

Spam protection without cookies: before sending, your browser solves a small computational task (ALTCHA proof-of-work); the form uses no cookies and no tracking. Our form service checks the solution and keeps the IP address of the request in memory for about an hour to limit misuse. It stores neither form contents nor IP addresses and passes the message on as an email to our mailbox.

Processing: the form service runs on our own server at Hetzner Online GmbH in Helsinki, Finland; the message is delivered by our own mail server, which runs on servers at Hetzner Online GmbH and netcup GmbH in Finland and Germany. We have concluded written data processing agreements with both (Article 36). Finland and Germany are among the states in which adequate safeguards for data protection are ensured (Article 37(1)).

Storage period: we delete enquiries as soon as they have been dealt with and no further communication is to be expected – as a rule no later than twelve months after the last contact. If an enquiry leads to a contract, we keep the related correspondence for as long as statutory retention obligations require.

If you send us an email to join the Runic waitlist, we use your email address – and your name, if you give it – only to inform you once Runic is available. This notification is direct marketing within the meaning of Article 12.

Legal basis: your consent, which you give by sending the email (Article 5(1)(a) and Article 12(1)).

Withdrawal: you can withdraw your consent at any time, free of charge and without giving reasons – a short email to support@esn.ge or a reply to our notification is sufficient. We then stop using your address immediately, at the latest within seven working days (Article 12(4)), and delete it.

Storage period: we keep your address until we have informed you about the launch or until you withdraw your consent. As required by Article 12(9), we keep a record of the date and fact of your consent and of its withdrawal for one year after the notification has ended.

Your data are received only by the processors named above (Hetzner, netcup). We do not sell personal data and do not pass them on for advertising purposes. We disclose data to public authorities only where we are legally obliged to do so.

Under the Law, you have the right to

• receive information on the processing of your data (Article 13),
• access your data and obtain copies free of charge (Article 14),
• have inaccurate or incomplete data rectified, updated or completed (Article 15),
• request the termination of processing and the erasure or destruction of your data (Article 16),
• request the blocking of your data (Article 17),
• receive the data you have provided in a structured, machine-readable format or have them transmitted to another controller (Article 18),
• not be subject to a decision based solely on automated processing (Article 19) – we do not make such decisions,
• withdraw your consent at any time where processing is based on consent (Article 20).

A message to support@esn.ge is sufficient. We respond within the time limits of the Law, as a rule within ten working days.

If you believe that the processing of your data violates the Law, you may apply to the State Audit Office of Georgia, which has been the supervisory authority for data protection since 2 March 2026, to a court, or to a superior administrative body (Article 22).

This website is delivered exclusively via encrypted connections (HTTPS). We only process the data that are necessary for the respective purpose.

We adapt this privacy policy when our website, our services or the legal situation change. The version published here applies.